Tennessee Facility Package Ordering Schedule (Property Packages Only)
Please review this ordering schedule of when you are allowed to receive a package at your facility. Offenders are allowed 1 package per quarter as assigned by the facility.
PACKAGES ORDERED OUTSIDE THE DESIGNATED ORDERING MONTHS WILL BE REFUSED BY THE FACILITY.
Facility Offender Custody/Last Name/TDOC #/Unit Designated Ordering Month West Tennessee State Penitentiary Minimum Restricted, Minimum Direct, Minimum Trustee January, May, July, October Close, Maximum February, August Medium March, June, September, November Bledsoe County Correctional Complex All Housing Units 1 Package may be ordered every three months from the date of the last package received Unit 22A, 22B, 23A, 23B No Orders Allowed Northwest Correctional Complex Minimum February, May, August, November Medium March,June, September, December Close/Maximum April, October South Central Correctional Facility Minimum/Medium 1 Package may be ordered every three months from the date of the last package received Close/Maximum March, September Northeast Correctional Complex Medium/Minimum 1 Package may be ordered every six months from the date of the last package received Close 1 Package may be ordered every six months from the date of the last package received Whiteville Correctional Facility Last Number of TDOC# 0, 1, 2, 3 January, April, July, October Last Number of TDOC# 4, 5, 6 February, May, August, November Last Number of TDOC# 7, 8, 9 March, June, September, December Turney Center Industrial Complex- Annex All Housing Units 1 Package every Quarter Turney Center Industrial Complex Minimum Restricted, Direct, Trusty January, April, July, October Medium February, May, August, November Close/Maximum March, September All Custody Levels *No orders in June and December Lois M. DeBerry Special Needs Facility Minimum January, April, July, October Medium February, May, August, November Close/Maximum July, December Mark H. Lutterell Correctional Center Minimum February, May, August, November Medium March, June, September Close April, October Morgan County Correctional Complex Unit 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 21 February, May, August, November Unit 17, 18, 19, 27 March, June, September, December Unit 22, 23 January, April, July, October Unit 24, 25,26 April, October Riverbend Maximum Security Institution Minimum/Medium January, April, July, October Close February, August Maximum March, September Death Row February, May, August, November Hardeman County Correctional Facility Last Name Letter A, B, C, D, E, F, G January, April, July, October Last Name Letter H, I, J, K, L, M, N, O, P February, May, August, November Last Name Letter Q, R, S, T, U, V, W, X, Y, Z March, June, September, December Trousdale Turner Correctional Center Last Name Letter A, B, C, D, E, F, G, H January, April, July, October Last Name Letter I, J, K, L, M, N, O, P, Q February, May, August, November Last Name Letter R, S, T, U, V, W, X, Y, Z March, June, September, December Debra K. Johnson Rehabilitation Center All Housing Units 1 Package may be ordered every three months from the date of the last package received
As an approved vendor, we are mandated to follow the rules and regulations set forth by the Tennessee Department of Corrections.
All allowable items are included in the shopping pages based on the approval of the Tennessee Department of Corrections. If you hav8e any questions about ordering, please contact our customer service department at 866-402-0644 or e-mail us at TNcustomerservice@unionsupplydirect.com
Corecivic Facilities Property Package Regulations:
Participating Facilities:
Hardeman County Correctional Center
South Central Correctional Center
Trousdale Turner Correctional Center
Whiteville Correctional Facility
Weight Limit:There is no weight limit on Property Packages.
Package Limit:Each order will be packaged in one box unless a TV or fan was included in the order which would make it necessary to allow for two boxes.
Package Size Limit:2 x 2 x 1.5 feet
Dollar Value Limit:There is no dollar value limit on Property Packages.
Products:The products on this website are items which have been approved by the Tennessee Department of Corrections. The shopping pages are organized into categories (clothing, electronics etc.) and subcategories. You can choose an item by searching the category or you can type in the item number in the search box and you will be taken to the item of your choice. If an item does not appear, it is either restricted or no longer available. If you are uncertain about the eligibility of an item, please contact us.
Order Inquiries:To inquire about an order, contact us at Union Supply Direct, Attention: Customer Service, P.O. Box 619059, Dallas, TX 75261-9059 or call toll free at(562)361-5704 or send us an e-mail at TNcustomerservice@unionsupplydirect.com
Returns:Please contact our Customer Service Department for assistance with any order returns at Union Supply Direct Attention: Returns Department, 6300 Commerce Center drive, Building A, Groveport, OH 43125 or call toll free at 866-402-0644 or send us an e-mail at TNcustomerservice@unionsupplydirect.com. If a package is returned to us for any reason, we will contact the purchaser to determine a resolution. Used, abused or damaged items cannot be returned, exchanged or refunded. All items are only covered by the manufacturer’s warranties. Please check all of your items upon receipt. If any of these items are found to be defective or damaged in shipping, you must return these goods within 30 days. All original boxes and packing materials are required on any returned goods. These goods will be repaired or replaced at no cost to you. Returned items that are older than 30 days will not be processed. All merchandise that was ordered in error for any reason can be exchanged for $5.00. All exchanges must be done within 30 days of purchase. Merchandise must be unused and in original packaging. Any returned merchandise that is used or not in original packaging will be returned to you. Shipping charges are nonrefundable. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards.
Clear Tunes Television Warranty Service Procedures
Union Supply Direct offers 180 days limited warranty service on all Clear Tunes televisions. SEE THE LIMITED WARRANTY ENCLOSED WITH YOUR PRODUCT FOR THE FULL TERMS OF YOUR WARRANTY. To return a defective Clear Tunes television within the 180 day warranty period, contact Union Supply Direct Customer Service Department for a prepaid UPS call tag by phone at 866-404-8989 or by mail to PO Box 619059, Dallas, TX 75261-9059. The return package must include: (1) the defective television, (2) a copy of the original receipt, (3) all of the accessories that came with the product, and (4) your full name, offender number, facility name and physical address (no PO Boxes are accepted). Out of Warranty Service (where applicable), 181-365 days from original date of purchase. To return a defective Clear Tunes television within the out of warranty period, send the unit to Clear Inventions Inc, 2320 E. 49th Street, Vernon, CA 90058. The return package must include (1), (2), (3), and (4) above in the amount of $50 for return shipping. If returned merchandise is found by Union Supply Direct or Clear Tunes, in their sole discretion, to not be defective or you do not meet all applicable requirements above, then your returned product will not be processed and the product may be returned to you. There is no repair or replacement service available after 365 days from the date of original purchase. SEE THE LIMITED WARRANTY ENCLOSED IN YOUR PRODUCT PACKAGING FOR THE FULL TERMS OF THE WARRANTY APPLICABLE TO YOUR CLEAR TUNES TELEVISION.
RCA Television Warranty Service Procedures
There is a 180 day warranty service on all RCA televisions. SEE THE LIMITED WARRANTY ENCLOSED WITH YOUR TELEVISION FOR THE FULL TERMS OF YOUR WARRANTY. To return a defective RCA television within the 180 day warranty period contact Union Supply Direct Customer Service Department for a prepaid UPS call tag by phone 866-404-8989 or mail PO Box 619059, Dallas, TX 75261-9059. The return package must include (1) the defective television, (2) a copy of the original receipt, (3) all of the accessories that came with the product, and (4) your full name, offender number, facility name and physical address (no PO Boxes are accepted). Out of Warranty Service (181-365 days from original date of purchase). Please see the Limited Warranty enclosed with your product for the return requirements and procedures from 181 to 365 days from the date of original purchase. If returned merchandise is found by Union Supply Direct or RCA, in their sole discretion, to not be defective or you do not meet all applicable requirements above, then your returned product will not be processed and the product may be returned to you. There is no repair or replacement service available after 365 days from the date of original purchase. SEE THE LIMITED WARRANTY ENCLOSED IN YOUR PRODUCT PACKAGING FOR THE FULL TERMS OF THE WARRANTY APPLICABLE TO YOUR CLEAR TUNES TELEVISION.
Payment Methods:Orders will be accepted when accompanied by cashier’s check, money order, or credit card (MasterCard, Visa or Discovery). We accept Credit/Debit cards and prepaid cards with Visa/Mastercard logos.The credit card will be charged at the time your order is placed.
| Card Type: | Card will be charged: | What happens when your order is placed? | Additional Info: |
| Credit* | When order ships | There will be a hold on your credit card for the amount of the order. | The hold on your card will be removed and your card will be charged at the time the package ships. |
| Debit* | When order ships | There will be a hold on your debit card for the amount of the order. | A positive balance must be kept in the account until the package ships at which time your card will be charged. |
| Prepaid* | When order is taken | Funds are deducted from your card and placed on hold. | A positive balance must be kept in the account until the package ships at which time your card will be charged. Additional time will be needed to process funds. |
*We accept major credit/debit cards & prepaid cards with a Visa, Discover or MasterCard logo.
Please Note: All credit card order cancelation notifications are sent via email to the customer. Please ensure to check your spam folders prior to the ordering period ending. Please whitelist customerservice@unionsupply.com to avoid any emails from Union Supply going to your spam folder.
Cash Payment Option with ACE Cash Express: Before selecting this payment, use the ACE Cash Express store locator to verify that there is a convenient location near you. To make a payment, please take print your order summary page and bring with you when you make your payment. You will need to provide the Order Reference (Sales Order) Number, the Exact Dollar Amount Due, Offender ID Number, and Offender's Last Name. Your payment will not be accepted without all four of these items. ACE Cash Express will provide you with a receipt for your transaction. Please keep this receipt to assist us in accessing your records. Allow 2 business days for your payment to be applied to the order.
Shipping:Freeshipping on all orders.
USCS Property Package Regulations:
Participating Facilities:
Bledsoe County Correctional Complex
Debra K. Johnson Rehabilitation Center
Lois M Deberry Special Needs Facility
Mark Luttrell Transition Center
Morgan County Correctional Complex
Northeast Correctional Complex Main
Northwest Correctional Complex
Riverbend Maximum Security Institution
Turney Center Industrial Complex Main
West Tennessee State Penitentiary Main
The items in this catalog are considered Property Package items and have been approved by the State of Tennessee (TDOC) Offenders may receive one (1) package per quarter. It is the offender’s responsibility to ensure the items they order are allowed at their facility.
ORDERING INFORMATION: Family & Friends may place orders online, by phone or mail. Offender may place orders via order form. For more information, please visit our website at www.TNinmatepackage.com. Weight Limit: There is no weight limit on Property Packages. Package Limit: Each order will be packaged in one box unless a TV or fan was included in the order which would make it necessary to allow for two boxes. Package Size Limit: 2 x 2 x 1.5 feet Dollar Value Limit: There is no dollar value limit on Property Packages. PRODUCT & SUBSTITUTIONS: Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog, order form or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described, your remedy is as follows: (1) immediately return it, unused, upon receipt while complying with your facility’s rules and regulations. (2) If an item is unavailable for any reason, we will substitute with an item of equal or greater value. We regret any of these changes and make every effort to ship the proper product that you request. PAYMENT METHOD: Union Supply Direct accepts the following forms of payment: credit card, personal check, money order (must be domestic, printed in the U.S.) facility check, and electronic fund transfer from offender account. We accept all major credit and debit cards with the following logos: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact card holder name, billing address, CVV code and telephone number that your credit card issuer bank has on file for you. *We accept major credit/debit cards & prepaid cards with a Visa, Discover or MasterCard logo. Please Note: All credit card order cancelation notifications are sent via email to the customer. Please ensure to check your spam folders prior to the ordering period ending. Please whitelist customerservice@unionsupply.com to avoid any emails from Union Supply going to your spam folder. SALES TAX: Sales tax is required by the state of Tennessee. All items are considered taxable. Sales tax varies by location of each individual facility. Please see the sales tax information on the order from for tax rates by facility and for step-by-step calculations assistances. Sales tax rate are subject to change without notice. SHIPPING: Free Shipping on all order. DELIVERY: Orders will be delivered to each facility on a weekly basis. Please check our website www.TNinmatepackage.com for each facilities delivery day. Orders that do not make the delivery cut off for that week will be delivered the following week. RETURNS AND REFUNDS: Used or abused items cannot be returned, exchanged, or refunded. Please check all your items upon receipt. If any of these items are found to be missing, defective or damaged in shipping, please notify the staff inventorying your package immediately to arrange a return, exchange, or refund. Damaged or defective food and hygiene items will be refunded. Non-food and hygiene items may be returned for a refund or replacement. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards. All products must come back to us directly from the facility. For security reasons, we cannot accept any product that has left the facility. All original boxes and packing material are required for any returned goods. Union Supply Direct is not responsible for refused items. Please ensure that the items you order are approved at your facility. CUSTOMER SERVICE: Email: customerservice@unionsupplydirect.com Web: TNinmatepackage.com Mail: Union Supply Direct, Attn: Customer Service Dept. 400, PO Box 619059 Dallas, TX 75261-9059 Phone: 562-361-5707 WARRANTY INFORMATION: Some items are covered by the manufacturer’s warranties as stated on or inside the products you have purchased. Please refer to these details in regards to your purchase. Please send your product directly to the manufacturer for warranty service. These addresses have been listed below for your convenience. CLEAR INVENTIONS/ CLEAR TUNES 2320 E. 49th St. Vernon, CA 90058 KOSS CORPORATION 129 N. Port Washington Ave. Milwaukee, WI 53212-1029 1-800-USA-KOSS SANGEAN AMERICAN INC. SERVICE DEPARTMENT 9900 Jordan Circle Santa Fe Springs, CA 90670 SONY DIRECT RESPONSE 12451 Gateway Boulevard Fort Myers, FL 33913
Card Type: Card will be charged: What happens when your order is placed? Additional Info: Credit* When order ships There will be a hold on your credit card for the amount of the order. The hold on your card will be removed and your card will be charged at the time the package ships. Debit* When order ships There will be a hold on your debit card for the amount of the order. A positive balance must be kept in the account until the package ships at which time your card will be charged. Prepaid* When order is taken Funds are deducted from your card and placed on hold. A positive balance must be kept in the account until the package ships at which time your card will be charged. Additional time will be needed to process funds.
